Last Updated: 12. February 2025

1. Introduction

Welcome to Kloten.VIP. We take the protection of your personal data seriously. In this privacy policy, we explain how we collect, use, and protect your personal information when you use our services or visit our website.

2. Data Controller

The data controller for the collection, processing, and use of your personal data is:

Kloten.VIP – a brand of Kloten Taxi GmbH
Ruebisbachstrasse 65
8302 Kloten
Switzerland
info@klotenvip.ch

3. Collection and Processing of Personal Data

We collect personal data when you request our services or visit our website. The data we collect may include the following:

• Contact Information: Name, address, email address, phone number
• Booking Information: Details of vehicle bookings, travel plans, payment information
• Usage Data: Information about your interactions with our website (e.g., IP address, browser type, pages visited)
• Payment Data: Payment information processed through our website (e.g., credit card details)

4. Purpose of Data Processing

We process your data for the following purposes:

• Providing our services (e.g., limousine service, transfers)
• Communicating with you to respond to inquiries or confirm bookings
• Improving and personalizing our website and services
• Fulfilling legal obligations (e.g., tax and accounting requirements)
• Marketing and promotional purposes, if you have given us your consent

5. Data Sharing

We will only share your personal data if it is necessary to fulfill the above purposes or if we are legally obligated to do so. Your data may be shared in the following cases:

• Service providers that assist us in providing our services (e.g., payment processors, IT service providers)
• Authorities, if required to fulfill legal obligations

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve the user experience. Cookies are small text files stored on your device that help us analyze and improve your use of our website. You can manage or block cookies in your browser settings, but doing so may affect the functionality of the website.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data from loss, misuse, and unauthorized access. Our website is equipped with an SSL certificate to ensure a secure connection.

8. Your Rights

Under applicable data protection laws, particularly the Swiss Data Protection Act (DSG), you have the following rights:

• Right to Information: You may request confirmation as to whether we process your personal data and request a copy of such data.
• Right to Rectification: You may request the correction of inaccurate or incomplete data.
• Right to Deletion: You may request the deletion of your personal data if it is no longer required or if you withdraw your consent.
• Right to Restriction of Processing: You may request a restriction of processing under certain circumstances.
• Right to Object: You may object to the processing of your data for specific purposes, especially related to direct marketing.
• Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us using the contact information provided in section 2.

9. Changes to This Privacy Policy

We reserve the right to change this privacy policy at any time to reflect new legal requirements or changes in our services. Any changes will be posted on this page, and the date of the last update will be adjusted accordingly.

10. Contact

If you have any questions regarding this privacy policy or the processing of your personal data, you can contact us at any time:

Kloten.VIP – a brand of Kloten Taxi GmbH
Ruebisbachstrasse 65
8302 Kloten
Switzerland
info@klotenvip.ch